Contact

Frequently asked questions

For the fastest response, please email us at steiracurated@gmail.com with 'URGENT' in the subject line, or use the contact form on our website. We're based in Yeppoon, Queensland, Australia and monitor both channels regularly during business hours (Monday to Friday, 9:00 AM - 5:00 PM AEST). We aim to respond within 24-48 hours on business days.

We're an online-only store based in Yeppoon, Queensland, Australia. This means we don't have a physical retail location to visit. However, being online-only allows us to offer you a carefully curated selection of women's fashion - including dresses, tops, swimwear, shoes, bags, and co-ord sets - with competitive pricing and the convenience of shopping from home. All orders are shipped directly to your door across Australia!

Our Return Policy for Dropshipped Items

Since we work with dropshipping partners, our return process works a bit differently than traditional retail. Here's what you need to know:

Return Window: Items can be returned within 30 days of purchase if they're unused and in original condition.

How Returns Work: Once we receive your return request, we coordinate with our supplier to process the return. This means the timeline may take 2-4 weeks total (including shipping time both ways).

What's Returnable: Most items are returnable, but some exclusions apply—please check your order confirmation or contact us for specifics on your item.

Return Shipping: Customers typically cover return shipping costs, though we're happy to discuss exceptions for defective items.

Refunds: Once the supplier confirms receipt and inspection, refunds are processed within 5-7 business days.

Important Note: Because we work with multiple suppliers, return timelines can vary. We recommend contacting us at steiracurated@gmail.com before initiating a return so we can guide you through the specific process for your item.

No, all items can be returned within 30 days of purchase. Items must be in original condition with tags attached. See our Return Policy for complete details.

Most orders arrive within 7-14 business days after dispatch. You'll receive a tracking number via email as soon as your order ships, so you can follow its journey to your door. We carefully select our suppliers to ensure quality products and reliable delivery times. If you have any concerns about your order, our team is here to help!

Our products are sourced from trusted manufacturers worldwide. We work with suppliers who meet our quality standards to bring you unique items at competitive prices. Each product is carefully selected to ensure you receive great value and quality with every order.

Shipping costs are calculated at checkout based on your location and order size. We work hard to keep shipping affordable and often offer free shipping promotions on orders over a certain amount. You'll see the exact shipping cost before you complete your purchase, so there are no surprises. We ship worldwide and partner with reliable carriers to get your order to you safely.